Customer service Administration Coordinator

- Are you looking for a fresh start and care about quality customer service?
- Do you have previous experience in, or an interest in the Science and Laboratory sector?
- Maybe you are looking to embark on a new career path and build on your existing skills?
- Would you like to work as part of a fun and dynamic team that values you?  

If you answered yes to any of the above, then we want to hear from you!
Due to the continued growth and success of Wolflabs, we are currently looking to recruit a part-time, office based, Customer service administration coordinator into our expanding Customer service team. This role would be ideally suited for a candidate who would like to work within school hours. However, we are flexible on this.
This role offers great career opportunities to the right individual and would suit someone interested in developing or building on their existing skills, whilst providing outstanding customer service, which is something that we pride ourselves on here at Wolflabs.

What will you bring to the role:
- Excellent telephone manner 
- High organisational skills 
- Strong communication skills
- Ability to manage and prioritise own workload
- Ability to notice quality improvement opportunities and implement them effectively.
- Enjoy working as part of a team
- Highly motivated individual
- Previous experience in customer service would be an advantage but is not essential, as full training will be given in house.

The Role & The Team:
Our Customer service team are at the front line of our business, working together with our sales team to provide an outstanding customer experience from start to finish, something that Wolflabs is renowned for.  

The purpose of this role is to liaise with customers and suppliers to facilitate the smooth delivery and installation of products, as well as to maintain relationships with existing customers, whilst providing the best possible customer service. We run companywide bonus schemes and thrive on our strong team ethics. This role would ideally suit someone with passion, drive, self-motivation and a desire to succeed both individually as well as part of a team.  

Some of the daily tasks you will be required to carry out include the following:  

Key responsibilities:
- Providing clear and regular updates to our Sales and Accounts teams.
- Resolving simple customer service issues.
- Monitoring the customer service email inbox
- Informing customers of delivery dates.
- Assisting the order processing team.
- Working with the team to improve performance and to help reach the company targets
- Dealing with & responding to high volumes of emails - Maintaining and updating the company protocols.  

Why choose Wolflabs – Who are we & how do we work:  

Wolflabs is a UK private limited company founded in January 1995. Growing from a small team of 5 expanding to our current workforce of around 30 members of staff based in the heart of the idyllic market town, Pocklington.
We strive to provide Value for money whilst emphasising customer service and sustainability throughout all that we do. Wolflabs has no field-based sales representatives, sends no mailings, produces no hard copy marketing material, and as preference source products manufactured in the UK and EU. With over 250 product categories from leading suppliers we are sure to be able to meet all laboratory requirements across a variety of sectors.
With regular company and performance bonus schemes, team building and social events as well as companywide activities and competitions, you are sure to feel welcome and supported from the moment you start, so what are you waiting for?    

Key details & benefits:
- Salary Range: £12 p/h (Real living wage) this can be negotiable depending on experience
- Immediate start required
- Part time (Ideally Monday-Friday 9:30-15:00, however this can be negotiable)
- Company bonus schemes
- National Living wage employer
- Pension scheme
- Maternity/paternity package
- 25 days holiday per year (pro-rata) plus bank holidays, increasing with service.
- Current staff satisfaction rate 8.9 / 10  

How to apply:
If you are interested in applying for the above position, please forward your CV to careers@wolflabs.co.uk Or by post to:  

FAO
Becca Craven
Colenso House
1 Deans Lane
Pocklington York
YO42 2PX

Alternatively apply via our online application, by clicking here!  

For informal enquiries, should you wish to discuss the role further then please contact: becca.craven@wolflabs.co.uk

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or click here to contact us.

Wolflabs is a UK private limited company founded in 1995 which specialises in selling a wide range of laboratory equipment to both the UK public and private sectors. In addition to a reputation for providing value for money we also emphasize customer service and sustainability. The Wolflabs team work hard to meet all of our customers and suppliers needs in an efficient, accurate and friendly manner. In return we provide an environment where our employees can develop their career, learn new skills, make a real difference to the company and be rewarded for all their efforts. This is the main reason we have employees that have stayed with the company for years. As the company continues to grow we welcome the opportunity to expand our team of hard working individuals that strive to sustain the success of Wolflabs. 

As part of our commitment to assisting the HE sector we are working closely with our customers to provide a variety of graduate opportunities. Examples of this are:  

• Participation in student job fairs.
• Work shadowing of our directors and management staff.
• Managerial staff offering both virtual and on-campus training.
• Virtual work experience.
• Internships.
• Placements.
• Summer jobs.
• Full or part time employment for graduate trainees.

If you are a student or would like further details for use by a careers office, please contact:

careers@wolflabs.co.uk

or

Colenso House
1 Deans Lane
Pocklington
York
YO42 2PX

or click here to contact us.