Current Role?

As Customer Service Manager, my main responsibilities are;  
- Customer support and overseeing resolutions of customer enquiries, issues and complaints. - Working closely with customers and suppliers on more complex orders to ensure they run smoothly
- Team Management to ensure we are delivering a high level of Customer Service and processing orders within our KPI
- Ensuring Customer satisfaction and positive relationships are maintained.  

I am also HR Manager, my main responsibilities are;  
- Person Management
- Ensure we are updated on laws and regulations and comply with these
- Assisting with recruiting
- Implementing policies and procedures to promote and maintain a healthy culture
- Staff Benefits  

Each day is extremely varied and busy which I enjoy. I am also the ‘feeder’ of the office.

Where did you study?

Market Weighton Secondary School and Hull College

What do you like to do in your spare time?

Spend time with my family and friends.

What's the best thing about working for Wolflabs?

The busy yet friendly and welcoming environment (and cake!).

Where is your favourite place to visit?

Somewhere hot that has cocktails!