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Wolf's commitment to customer service stems from our belief that the resolution
of a customer's problem is more important than the next sale.
The internal systems that allow us to offer such a high
level of customer service are second to none and we would be more than happy to
discuss our approach with you if you would like more detail.
Our system prevents the most common problems
associated with customer service:
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Failing to tell you important delivery or installation
information in advance of the arrival of your order.
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Subjecting you to a call centre or automated telephone
exchange.
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Keeping you waiting for quotations.
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Employing more people in sales and marketing than in
customer service.
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Assuming that any problems you have are of your own
making until you can prove otherwise.
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Failing to log your correspondence such that you have to
start from scratch when you next call.
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Failing to call you back within an agreed time-frame.
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Failing to you inform you of delivery dates.
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